US~Observer from F to A+
Swan, Mortenson BBB Complaints Gone

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By Edward Snook
Investigative Reporter

Deborah Swan
Deborah Swan

The US~Observer went to press on June 8, 2016 with an article titled, “The Dynamic Duo of Internet Slander – Deborah Swan, Chris Mortenson,” describing how Swan and Mortenson have, for the past 4 years, waged a smear campaign based on blatant lies and deception against this writer and the US~Observer.

A sub-head within the article titled, “Swan, Mortenson Use Better Business Bureau” stated, “When Swan and Mortenson failed at their attempts to deceive the Departments of Justice they turned to another ‘Common Law Court’ type voice called the Better Business Bureau (BBB). The US~Observer went from having an ‘A’ rating on the BBB site for approximately 20 years to an ‘F’ rating, following three separate, false complaints filed with them by Swan and Mortenson. Most people think of the BBB as a legitimate organization – I would strongly disagree.”

I suggest that anyone who hasn’t read the article mentioned above, do so. The reader will see just how feigned the BBB’s “F” rating on the US~Observer was.

Just two days after we exposed Swan and Mortenson’s defamation nationwide, the BBB tucked their proverbial tail, did a complete “360” and changed the US~Observer’s F rating to an A+.

Some probably think the Better Business Bureau (BBB) should be commended for finally getting it right. I do not. Based on information received by the US~Observer, numerous innocent people “being abused” or “falsely prosecuted” read Swan and Mortenson’s lies that the BBB published on their website and decided not to obtain the US~Observer’s help, completely to their detriment.

The BBB touts, “For more than 100 years, BBB has helped people find and recommend businesses, brands, and charities they trust.” The BBB claims that their “Vision” is, “an ethical marketplace where buyers and sellers trust each other.” I would ask; is it “ethical” to publish Swan and Mortenson’s damaging lies for years? Was the BBB promoting “trust” when they published those lies without conducting a thorough investigation?

The BBB has published lies to the very people who have gone to its site for information (help) on very important issues. Any prudent person will see that the BBB’s findings about businesses cannot be trusted, based simply on the fact that the BBB changed the US~Observer’s rating from an F to an A+ just two days after they were exposed in the nationwide article we published.

The moral of this story is quite simple: when you want to find out whether a business is legit or not, don’t go to the BBB, or for that matter any other rating site that does not conduct investigations. More times than not, whether they say that a business is great or not, rest assured that their advice is not based on first-hand knowledge, it is based on hearsay and sometimes on fraud.

Bottom Line – Get References from other people when you need to find a reputable business and make sure you talk with a live person (reference). References are extremely critical when trying to obtain help with a legal problem. Don’t just listen to some attorney tell you how successful he/she is, get their references, speak with those references and then make an informed decision.

Please note that “References” is plural for a reason – If a business, attorney, etc., is a winner they should have no problem providing multiple references. If they can’t, don’t jeopardize your money, your business, or your freedom - move on…

Editor’s Note: Anyone with information on Deborah Swan (residing in Spring, Texas) or her partner Chris Mortenson (residing in DuPont, WA while also potentially living part time in Spring, Texas) are urged to contact the US~Observer at 541-474-7885 or by email:

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